I've bought numerous houses over the years. THis was my third with NBKC and second with Jeff. Jeff is not just a good lending officer, he is outstanding! He was instrumental on getting the loan approved ahead of schedule for the sale to close on time. This sale had a few curve balls in it and each time Jeff hit it out of the park, For instance, the house sits on a private road, but there was no recorded road maintenance agreement. Jeff researched hundreds of local ordinances and found an obscure passage that the underwriters accepted, Had he not found that we would have needed to get all the neighbors to sign an agreement which could have delayed closing. He was very responsive and clearly communicated what needed to be done and what options were available as issues arose. On top of it all, he ensured I got the lowest rate available and at closing I got better terms than I intially had expected.